At Dove Livami Property, we are committed to providing transparent and professional real estate services. This Refund and Cancellation Policy explains the general conditions that may apply when a client makes a payment in connection with a property transaction facilitated or marketed by Dove Livami Property.

1. Property Transactions

Real estate transactions are different from purchases of ordinary consumer goods. Properties cannot generally be “returned” after purchase in the same manner as physical retail products.

Any cancellation, refund, transfer, or payment adjustment relating to a property purchase will be subject to the terms of the applicable offer letter, reservation agreement, allocation document, sale agreement, developer’s terms, or other transaction-specific documentation provided to the client.

Where those documents contain terms that differ from this general policy, the transaction-specific terms will apply to the extent permitted by applicable law.

2. Reservation and Commitment Fees

Reservation, booking, commitment, or similar fees may be required to secure a property or unit.

Whether such a fee is refundable depends on the terms communicated to the client before or at the time payment is made and the applicable property or developer’s terms.

Clients should therefore review the relevant payment and reservation conditions carefully before making payment.

3. Cancellation by the Client

If you wish to cancel a property transaction, please contact Dove Livami Property as soon as possible.

Your request will be reviewed based on:

• The property or development involved;
• The stage of the transaction;
• Payments already made;
• Any reservation, allocation, administrative, legal, agency, or processing costs incurred;
• The developer or property owner’s cancellation terms;
• The agreement or documentation governing the transaction; and
• Applicable laws and regulations.

Submitting a cancellation request does not automatically guarantee a full refund.

4. Refund Eligibility

Where a refund is permitted, the amount refundable will be determined according to the applicable transaction documents and circumstances.

Deductions may apply where permitted by the applicable agreement and law, including charges or expenses already incurred in connection with the transaction.

We will communicate any applicable deductions and the resulting refund amount to the client.

5. Non-Refundable Payments

Certain payments may be designated as non-refundable under the applicable transaction terms.

Where a payment is non-refundable, this should be communicated through the relevant offer, reservation, allocation, sale, or other transaction documentation.

Nothing in this policy is intended to exclude or restrict any statutory rights that cannot lawfully be excluded.

6. Payment Plans

Where a property is purchased through an installment or payment plan, missed, delayed, or discontinued payments will be handled according to the applicable payment-plan or purchase agreement.

A client’s decision to discontinue an installment plan does not automatically entitle the client to a full refund of amounts previously paid.

Clients experiencing difficulties with a payment schedule should contact us promptly to discuss available options, where applicable.

7. Cancellation by the Developer, Property Owner, or Seller

If a transaction cannot proceed because the developer, property owner, or seller withdraws the property or is unable to complete the transaction, the matter will be handled in accordance with the applicable transaction agreement and relevant law.

Where a refund is due, Dove Livami Property will assist the client with the appropriate process where Dove Livami Property acted as the marketing or facilitating agent.

8. Refund Processing

Approved refunds will be processed using an appropriate payment method and in accordance with the applicable transaction terms.

Processing times may vary depending on the developer, seller, financial institution, payment method, and nature of the transaction.

Clients may be required to provide:

• Proof of payment;
• Identification;
• Property or transaction details;
• Bank account information where necessary; and
• Any additional documentation reasonably required to process the request.

9. Third-Party Properties

Dove Livami Property may market or facilitate properties owned or developed by third parties.

Where payments are made directly to a developer, property owner, seller, or another third party, that party’s refund and cancellation terms may apply.

Dove Livami Property cannot guarantee a refund of money that it did not receive or control, but we may assist clients in communicating with the relevant party where appropriate.

10. Incorrect or Duplicate Payments

If you believe you have made an incorrect or duplicate payment, please contact us promptly and provide proof of the transaction.

Once verified, we will work with the appropriate party to resolve the issue.

11. How to Request a Refund or Cancellation

To submit a refund or cancellation request, contact Dove Livami Property and provide:

• Your full name;
• Email address;
• Phone number;
• Property or development name;
• Payment receipt or proof of payment;
• Date and amount paid; and
• Reason for the cancellation or refund request.

Our team will review your request and provide information about the applicable next steps.

12. Policy Changes

Dove Livami Property may update this policy periodically to reflect changes to our services, business practices, or legal requirements.

The version published on our website will display the latest revision date.

Contact Us

For questions concerning a property transaction, cancellation, or refund, please contact:

Dove Livami Property

Website: dovelivamiproperty.org

Phone: +234 905 555 5479

Please contact our team for transaction-specific refund or cancellation enquiries.